Support

Email shibley@apistatuscheck.com and include the address you scanned. We reply within one business day.

Common questions

The scan says it could not load my page. The scanner only loads public pages. Pages behind a login, on a private network, or that block automated browsers cannot be tested.
The scan took a while. Each scan loads the real page in a browser and checks up to three pages from ChatGPT (more from the website); 15-40 seconds is normal.
My score is high but I still got a complaint. Automated testing finds only part of the issues; keyboard and screen-reader testing by a person covers the rest.
Billing. Manage or cancel a subscription from your billing page.

Billing. The RatedWithAI Accessibility app is billed by Shopify on your Shopify invoice: $29 a month with a 7-day free trial.
Changing or cancelling your plan. Open the app's Plan screen. Switch to Free cancels the subscription with proration; Start free trial subscribes again.
Password-protected store. If your storefront is behind a password, the app says so and asks for the storefront password instead of grading the password page.
Uninstalling. Your store's session token is deleted when Shopify sends the uninstall webhook. Email us if you want your scan results deleted too.

When you email about the Shopify app, include your store's myshopify.com address.

More answers are in the FAQ. See also our privacy policy and terms of service.