Industry-specific ADA requirements
- Patient portals must be accessible under ADA and Section 504
- Appointment scheduling must support assistive technologies
- Medical content should be readable at 200% zoom
Common accessibility issues
- Unlabeled form inputs in patient intake
- Documents posted as inaccessible scans
- Low contrast on critical alerts
- Missing language declarations on pages
Lawsuit risk
Current lawsuit exposure for this industry is considered high. Businesses in higher-risk categories should prioritize audits and remediation to reduce ADA complaints.
Compliance checklist
- Provide accessible appointment forms
- Offer text alternatives for medical imagery
- Ensure alerts are announced to screen readers
- Use semantic headings for medical content
- Verify contrast on warnings and CTAs
- Test portals with keyboard navigation
Related resources
Free accessibility tools
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Guides & articles
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